How to refund items in Fortnite: request a refund via the in-game tool
Learn how to request a refund in Fortnite, the items that are eligible for a refund, and the Fortnite refund policy. You have 3 lifetime return requests.
Items that can be refunded
Outfits
Back Bling
Harvesting Tools
Gliders
Contrails
Loading Screens
Emotes
Items that can not be refunded
Battle Pass
Battle Pass Tiers
Starter Pack
Founder’s Pack
Founder’s Pack Upgrades
Loot Llamas (Save the World)
Event and Weekly Items (Save the World)
Consumable items can not be refunded
Consumable items such as Battle Passes, Founder’s Packs, and Founder’s Pack Upgrades can’t be refunded as they are account upgrades that provide bonus content and grant access to an improved game experience.
The Starter Pack and Loot Llamas are also not eligible for a refund: the former contains both V-bucks and several cosmetic items, the latter drops randomized rewards.
Fortnite refund policy
Only skins and items bought in the past 30 days can be refunded.
You only have 3 lifetime return requests.
After using them, you won’t be able to refund items anymore.
Epic Games won’t grant additional return tickets.
After refunding a Fortnite item, the V-bucks will be automatically returned to your account. Note that you can’t refund V-bucks.
How to refund items in Fortnite
In order to refund items in Fortnite you must access the Self-Service Cosmetic Refund tool:
Open the main Menu on the top right.
Click Settings and select the Account icon on the top right.
On this page, under Content, you can find a short Lifetime Refund Requests policy. Beside what we know already, it also states that occasionally some items are returnable without a Return Request.
For example, a few months ago Epic Games reworked Plastic Patroller, an uncommon outfit from the Toy Soldier set, and thus they gave each player a refund token that worked exclusively for this skin.
Click Submit a Request.
Select the item you wish to refund.
Select the reason you want to return the item. You can indicate that it was an Accidental Purchase, an Unauthorized Purchase on your account, or finally that the Item is Not As Expected.
Review your selection on the bottom right, and click Submit Return Request to receive your V-bucks back. The V-bucks will be added to your account instantly.
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Header image: Epic Games
